If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!
Job Description
As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members. Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.
Responsibilities include but are not limited to the following:
- Welcome, greet, and interact with all members, prospective members, and guests
- Provide membership information and facilitate tours
- Strive to continuously improve the member experience, revenues, and retention rates.
- Maintain solid product knowledge and awareness of all product information, merchandise, fitness equipment functions and services.
- Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
- Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
- Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
- Assist in Membership sign-ups, professionally answering phones, point-of-sale transactions, and addressing member concern
- Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
- Assist with billing issues and disputes and escalate to leadership when needed
- Professionally greet members and guests
- Scan membership IDs upon member’s entrance
- Respond to member questions, concerns, and discrepancies
- Update members’ accounts if needed
- Maintain an orderly and clean work area
- Ability to work opening/closing/mid-day shifts
- Ability to tour members and sell memberships if required
- Provide the highest level of customer service to members, prospective members, and guests
- Aid other departments with other related tasks
- Regularly review and complete all training materials and updates in the Operations Manual
- Attend and participate in regularly scheduled team meetings
Required
- CPR, First Aid and AED Training
- Previous customer service experience
- High school graduate or equivalent
- Strong attention to detail and multitasking skills
- Team-based mindset with the capacity to receive and deliver feedback
- Excellent verbal and written communication skills in person and over the phone
Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the gym: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
Perks & Benefits Include:
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life Insurance
- Growth opportunities
*Benefits for Part-Time employees may differ
The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.
