We are looking for a Health Club Sales Manager to create exceptional experiences for our members and staff. You will be responsible for assisting with day-to-day operations of the business, managing memberships, services and promotions, facilities, and personnel to achieve and exceed our revenue and membership sales goals.
You must have a passion for health, fitness, and love to succeed through others. The candidate that we are seeking must be a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals.
Job Description and Responsibilities:
- Lead the team with personal lead generation, appointment setting and personal sales
- Teach and train sales team members to be successful in prospecting and sales efforts
- Help maintain gym operational budget
- Assist with membership sales and promotions
- Build long-term member and vendor relationships
- Provide a high-level of customer service to all members and effectively resolve issues
- Ensure gym systems and processes are followed
- Assist in the hiring, training, and scheduling of all sales team
- Enforce facility rules and regulations, ensuring facility is clean and safe
Team & People Management:
- Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
- Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team
- Ensure proper scheduling of membership advisor staff for coverage and maximum production.
- Dedicates the needed time to coach, train and develop each staff member’s sales and customer service skills through practice and real play.
- Proactively identify and manage staff performance concerns and gaps on a continuous basis.
- Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
- Ensure new members are connected to fitness services and set up for success
- Bring the company’s mission statement “Member Obsessed Fitness Professionals” to life through member, guest, and prospect interactions
Financial Performance:
- Helps manage their team to achieve and exceed its monthly memberships goals.
- Monitors the KPI’s to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
- Educates team members for full understanding of daily deliverables and monthly goals.
- Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.
Quality Control:
- Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.
- Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
- Continual training around key sales techniques (real playing TI’s, club tours & membership presentation).
Communication:
- Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
- Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI’s impact their performance
- Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
- Attend and actively participate in weekly sales meetings with Regional General Manager.
- Conducts performance reviews of their employees with other club managers and national sales leadership
Qualifications:
- Previous sales experience preferred with a proven track record of achieving and/or exceeding sales goals
- Must have an entrepreneurial spirit
- Confidence to perform on an incentive-based salary
- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable, and friendly disposition
- Personal passion for health and fitness
- Enjoy working within a team
- Strong time management skills and practices
- Ability to work a minimum of 40 hours per week, including weekends
- Be able to work evenings, weekends, and holidays
- be able to work the last 2 days of each month
- Strong customer service skills
- CPR Certification or willingness to obtain one within 90 days of being hired.
- A University degree or equivalent experience is required.
- 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve budgets and objectives in a consumer-facing service-oriented environment.
- Related industry experience required.
Physical Demands:
Employee is regularly required to talk and hear. Physical activity will include standing, walking, reaching with hands and arms, climbing or balancing, sitting, and stooping, kneeling, crouching, or crawling. Lifting requirements of up to 50 pounds. The vision requirements are close, distant, depth, and ability to adjust focus.
Work Environment:
This job operates in a health club environment. This position routinely deals with club employees, members, and vendors. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.
Position Type and Expected Hours of Work:
This is a salary exempt full-time position with varied hours based on business needs. This position requires some mornings, evenings, and weekend hours.
Perks and Benefits:
- Generous Salary Plus Commissions and Bonuses based on performance.
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life Insurance
- Free Gym Membership
- Opportunities for career advancement
The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.
