The Kids Club Supervisor leads their team in creating a fun, safe, and engaging environment for our children and their families. You’ll welcome and provide excellent customer service to members and guardians, oversee fun and safe activities with children, and ensure our space sparkles with cleanliness. You can build the best Kids Club team possible by collaborating with the General Manager to recruit, coach, and draft performance reviews.
Your top priority will be the safety of the children in our care while spreading joy in our club!
Job Description Responsibilities include but are not limited to the following:
- Create an inspiring environment and set the example in welcoming, greeting, and interacting with all members, prospective members, and their children
- Engaging with children consistently through activities while prioritizing safety in the Kids Club and administering first aid to children as needed
- Onboard and train all new kids club employees
- Maintain knowledge of front desk operations, including membership tours, billing and pricing, point-of-sale transactions, disputes, and answering phones
- Create detailed incident reports for children as needed
- Intervene with escalated member/guardian incidents, such as child concerns and billing issues
- Collaborate with the General Manager to provide coaching, performance reviews, and recruit team members
- Complete administrative tasks such as scheduling, drafting, and running reports, record keeping, and inventory ordering
- Run daily shift operations such as breaking employees for lunches, delegating and following up on cleaning duties, and completing opening and closing responsibilities
Qualifications Needed:
- A minimum of one year Customer Service experience and leading a team
- A minimum of one to two years of Childcare experience
- Ability to lead and work alongside a great team
- Ability to establish and foster a positive rapport with children
- Teamwork-based mentality with the capacity to deliver and receive feedback
- Ability to multi-task and handle shifting priorities with attention to detail
- Excellent verbal and written communication and interpersonal skills
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
Preferred:
- Previous experience or interest in the fitness industry
- Bachelor’s degree or current continued education in early childhood education
Qualifications & Requirements:
- Enjoy working with children and able to facilitate age-appropriate games
- Friendly, enthusiastic, patient, and honest character
- First Aid, AED & Adult/Child/Infant CPR Certified – or willing to obtain certifications within 90 days of employment
- Physically – able to lift or move up to 50 lbs
- Ability to run, sit, bend, kneel, and stand for the duration of a shift
- Mentally alert – able to recognize safety concerns and have a basic understanding of youth development and children’s needs
- Standing for long periods
- Basic Computer skills and operational knowledge
Perks & Benefits:
- Paid hourly on a part-time basis
- Free childcare – bring your child(ren) to work with you!
- Free Premier Membership to All Workout Club locations, including access to free Group X training classes from Zumba, Pilates, the Aquatic Centers, and everything in between!
- Free Unlimited Kids Club package
- Ongoing youth development and professionalism training
- Discounts on supplements, smoothies, Workout Club gear, personal training, and specialty programs
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life Insurance
- Growth opportunities
*Benefits for Part-Time employees may differ
The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.
