If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!
Job Description
We are looking for an Assistant Club Manager to create exceptional experiences for our members and staff. You will be responsible for assisting with day-to-day operations of the business, managing memberships, services and promotions, facilities, and personnel to achieve our revenue and growth goals. This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling, and training new Front Desk and other employees as needed. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service. You will also have the opportunity to sell memberships. At Workout Clubs that have an Aquatic Center, you will also assist in checking pool chemistry and Aquatics Center specified conditions. You must have a passion for health and fitness, and love to succeed through others. You are a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals.
Responsibilities:
- Help maintain gym operational budget
- Assist with membership sales and promotions
- Build long-term member and vendor relationships
- Provide a high-level of customer service to all members and effectively resolve issues
- Ensure gym systems and processes are followed
- Assist in the hiring, training, and scheduling of all gym staff
- Enforce facility rules and regulations, ensuring facility is clean and safe
- Manage club follow ups to ensure members are not past due and current
- Executes procedures as outlined by front desk and kids club manuals
- Assist Club General Manager with all club operations as needed
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and always organized
- Responsible to open or close the club and fill in shifts on an on-call needed basis
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (nutritional products, shake sales, and apparel)
Qualifications:
- Ability to manage and motivate others
- Previous management and sales experience
- Strong customer service skills
- CPR Certification
- Industry experience preferred
Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the gym: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
Perks & Benefits Include:
- Commissions based on sales performance.
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life Insurance
- Growth opportunities
The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.
