We’re hiring a Club Fitness Manager to lead our team and keep daily operations running smoothly. This role is perfect for someone who’s passionate about fitness, thrives in a leadership position, and knows how to create an energizing, member-focused environment. If you’re ready to inspire both staff and members, we want to hear from you!
Job Description
As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members. Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.
Financial Performance & Sales:
- Directly responsible for the department’s financial performance in total fitness services.
- Responsible for hitting personal & club monthly sales Key Performance Indicator (KPI) targets.
- Manage Personal Trainer personal training quality, client session usage, payroll & expenses.
- Partners closely with the Membership department to ensure that initial fitness assessments. are being booked and the advisors are building value on the tour.
- Ensures that the PT presentations and fitness assessments are structured and standardized, consistent with corporate standards.
- Develops lead generation strategies with team to ensure lead targets are hit.
- Perform all customer service follow-up and PT billing collections and retention.
- Lead for all fitness products in location.
Team & People Management:
- Responsible for the recruiting, hiring, and onboarding of personal training staff to keep the staff budget at the forecasted levels.
- Provides input and participates in performance assessment and termination processes for Personal Trainers, in partnership with HR, and Management.
- Develop a high performing team through coaching, teaching, and training.
- Performance & KPI management of all fitness staff.
- Develop product knowledge of all fitness products (strong, supplements, PT, etc.).
- Schedule out and conduct mentor time with Personal Trainers.
- Effectively communicate all department initiatives, standards, and directives.
- Creates a positive and healthy workplace environment that provides opportunities for advancement for staff.
Other Qualifications Needed:
- The ability to create and sustain a culture of service focused on hospitality, caring, welcoming and fun.
- A passion for fitness. Demonstrated knowledge of fitness equipment and wellness strategies.
- Strong communication (oral and written), interpersonal and relationship-building skills.
- Strong MS Office software skills with an ability to adapt learning to incorporate new technologies.
- Demonstrated ability to motivate and influence all levels of the organization.
- Time management a strength.
Position type and expected hours of work:
This is a full-time exempt position with varying hours of work. This position frequently requires long hours and night/weekend work. This position requires working on the last day of the month.
Supervisory Responsibility:
This position is responsible for the leadership, interviewing, hiring, scheduling, and performance managing all Personal Trainers in their club.
Required Education & Experience
- A related University degree (in Exercise Science, Exercise Physiology or Kinesiology) or equivalent experience strongly preferred.
- 2 years’ related sales experience.
- 2 years’ experience in the fitness industry
- 2+ years of leadership and people management experience including proven success in leading, coaching, and motivating teams and individuals to achieve goals and objectives across multiple locations.
- Current CPR & First Aid are required and must be maintained through employment.
- You must have current PT certification within 60 days of employment. (NASM, NSCA, ACE, ISSA, NFPT
- Strong attention to detail and multitasking skills
- Team-based mindset with the capacity to receive and deliver feedback
- Excellent verbal and written communication skills in person and over the phone
Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the gym: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 100lbs
Perks and Benefits:
- Above Industry Average Base Salary
- Commissions based on performance.
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life Insurance
The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.
