Frequently Asked Questions
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THE WORKOUT CLUB 101
Got Questions? We've Got Answers.
Quick Info About Memberships, Childcare, Aquatics, and More
About Our Gyms
Where are your gyms located?
We have three locations, so it’s easy to find the nearest Workout Club:
Salem:
16 Pelham Road, Salem NH 03079 | 603-894-4800
Londonderry & Ninja:
8 Orchard View Drive, Londonderry NH 03053 | 603-434-6565
Manchester:
35 Hamel Drive, Manchester NH 03104 | 603-623-1111
Check out the locations map here.
What is the minimum age to join?
You must be 13 years old and with a parent or guardian.
Is someone available to show me how to use the equipment?
Yes! A complimentary personal training assessment is available to every new member of The Workout Club.
Feel free to inquire at the front desk about scheduling an appointment with a trainer or fitness manager. Trainers are generally available to assist with any questions you may have.
Are there any benefits or discount for being a member of The Workout Club?
Yes! Every member gets a discount on extra programs such as birthday parties, swim lessons, private swim lessons, children’s camp, guest passes and our new Ninja Warrior Fitness program.
Membership and Guest Policies
How can I join?
Joining the Workout Club is easy!
Simply visit our website or stop by your nearest club to sign up for a membership that fits your needs. Whether you are looking for a basic or all-inclusive monthly membership, we have options to fit every lifestyle and budget. You will get immediate access to our top-notch equipment, fitness classes, and amenities like cardio and strength training areas.
Don’t wait—your fitness journey starts with just a few clicks or a quick visit! Click here!
Is there a discount if I pay for a full year upfront?
We do offer the option to pay for the full year upfront; we call that a “Paid in Full”. In most instances, you will receive a reduced price to purchase a Pain-In-Full Membership. Please keep in mind, if you are “Paid in Full”, if you need to cancel before your year is over, the remaining months are non-refundable.
If you are unsure whether you can commit to the full year, then our monthly memberships may be a better option for you.
How much does it cost to be a member of The Workout Club?
We have several different options for membership. Pricing and amenities may vary by location. To see some of our basic pricing and to join, click here.
How can I request a FREE TRIAL to The Workout Club?
Click here to sign up for a free guest pass on us!
Do you have family memberships?
Yes, we do! At the Workout Club, we are all about family! There are special incentives and cost savings when you add one or more family members.
We also offer specially priced Junior and Student memberships for family members who are 12 to 17 years old. Stop by the Club, and one of our membership representatives will be more than happy to assist you in tailoring a plan that works best for you and your entire family.
Does the Workout Club offer student memberships?
Yes, the Workout Club offers special memberships and month-to-month agreements for college students.
Additionally, we offer special memberships for students 12-17 years of age. In-state college students may prefer to take advantage of our normal yearly pricing to get our lowest rates.
Call or visit your local Workout Club to speak to someone from our Membership Sales Team, click here and choose “New Membership Inquiry” to request more information including current pricing.
Does the Workout Club offer corporate memberships:
Yes! If you are participating in a corporate- or insurance-sponsored membership program, you will be eligible for special VIP pricing. Please check with your employer or the Club’s membership team to see if your company or insurance plan is a participating provider. If they are not at this time, your employer can contact the Club to determine how they can be included as an approved corporate account. Or they can click here.
You will need to provide The Workout Club with verification of your eligibility for the program and your employment status, if applicable. If the program or your eligibility for the program should cease or terminate, The Workout Club may immediately cancel your membership and/or require you to pay the applicable monthly and annual membership Fees to continue your membership.
Do you offer short-term memberships?
Yes, the Workout Club offers month-to-month contracts that can be canceled at any time and for any reason. However, the price for this membership provision is generally up to 25% higher than our 12-month EFT membership.
The Workout Club also offers 1-, 3- and 6-month prepaid memberships. Please note that these memberships are non-refundable.
Services and Amenities
What type of fitness equipment do you have available?
Our New Hampshire gyms in Londonderry, Manchester & Salem offer premium cardio, strength, circuit & functional training equipment. You’ll also find energizing group fitness classes, MX4 small group training, and aquatic amenities like pools, swim lessons & aqua classes.
We even have fun, age-appropriate kids programs to keep the whole family moving!
Do you offer personal training and what is the cost?
Yes! We offer both personal training and team training sessions for an additional cost. Just check in with a fitness manager at your club—they’ll help you find the best fit for your goals.
Is there a locker room and shower facilities available?
Yes! Our locker rooms include both a sauna and a steam room for your comfort. You’ll also find two family bathrooms in the Aquatics Center, plus private bathrooms in our child care areas in both Londonderry & Salem.
Are there on-site amenities such as a smoothie bar, pro shop, or childcare services?
Yes! We provide on-site childcare for a fee while you’re at the club. Plus, both our Londonderry & Salem locations feature smoothie bars and pro shops for your convenience.
Is there parking available for members and guests?
Yes, we have ample parking at all Workout Club locations.
Group Classes and Schedules
What types of group fitness classes do you offer?
We offer a full-packed weekly schedule of strength, cardio, spin, aqua fit, dance, yoga, Pilates, and active aging classes in both Londonderry and Salem gyms.
How can members sign up?
Speak to a membership representative in the club of your choice.
Do you have classes suitable for beginners or specific fitness goals?
Every class at The Workout Club is designed to support all fitness levels, whether you’re just starting out or you’re a seasoned gym enthusiast.
Are there any additional fees for participating in group classes?
No, group fitness, spin and aqua fit classes are included in the membership at our gyms in Salem and Londonderry.
Safety and Cleanliness
What safety measures are in place to ensure a clean and hygienic environment?
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How often are the equipment and facilities cleaned and sanitized?
content coming soon
Are there policies about videotaping and photography in the gym?
content coming soon
Kids Korner
Is Kids Korner included in membership?
Kids Korner is available for additional charge. Members can pay a drop-in rate of $10 for up to two hours. Discounted packs available for first child. We also offer a monthly EFT payment option at a nominal monthly fee. Please contact your home club for pricing options. Amenities vary by club. Check your home club for Kids Korner availability.
View our Kids Korner Policy.
What areas can my child participate in at the club?
Any child under the age of 12 is allowed in the designated Kids Korner room during hours when Kids Korner is open. Children 12 and above are eligible for membership with parental/guardian consent. Children without a club membership are allowed in the Kids Korner room and not in locker rooms or other areas of the club. Nursing mothers of infants may use the changing areas in the locker room for privacy.
What are the age requirements for Kids Korner?
Children ages 12 Months through 11 years of age are able to participate in Kids Korner programming.
What if my child is sick?
The club can refuse admittance to Kids Korner for any child who is or appears to be sick.
How long can my child attend Kids Korner?
A child aged three and older can be in Korner for up to 1.5 hours. Children between the ages of one and two years old can be in Kids Korner for up to 1 hour.
What are the Kids Korner hours?
See our Londonderry Kids Korner Hours.
See our Salem Kids Korner Hours.
Onsite childcare is not offered at our Manchester fitness center.
Aquatics
What are your pool temperatures?
- Lap pools: 80°F
- Leisure pools: 88°F
- Spa: 102° to 104°
Are reservations needed to use the lap lanes?
We aim to keep all lap lanes open; reservations are not required. However, some pool activities—such as swimming meets, lessons, or practices—may impact lane availability. Check the Aquatics pages for more information.
What sanitation methods do you use?
Our pools meet and exceed health and cleanliness standards with chlorine sanitation. Additionally, we have installed a state-of-the-art UV system that optimizes sanitization while minimizing chlorine use.
Is pool-only membership offered?
No, we do not offer memberships that provide exclusive access to the pool. You may purchase a day pass that includes access to our entire facility. All memberships have full access to the pools and spa.
When is the quietest time to enjoy the pools?
The least busy times for lap swimming at the pools tend to be during weekdays from opening until around 4 PM, when the pools are generally quieter. Additionally, later in the evening, after 8 PM, tends to be a less busy time, allowing for more lap lane availability and a quieter swim environment. Keep in mind that lane availability can vary due to scheduled swim lessons, team practices, or special events, so it’s always a good idea to check the current aquatics schedules or contact your local club for the most up-to-date lane availability.
Salem and Londonderry both have a robust schedule, with swim lessons or swim team practice mostly held in the late afternoon and early evening, which can also minimize lane availability during those times. Scheduling your lap swim outside of these busy lesson hours, such as mid-morning or early afternoon on weekdays and late evenings, will generally give you a more relaxed and less crowded swimming experience. Weekend afternoons can be a quiet time in the pool.
Do you provide swimming equipment such as kickboards or pull buoys?
Yes, kickboards and pull buoys are available for members to use during swim sessions.
Are there safety lifts for pool entry?
Yes, per ADA guidelines, we provide Hoyer/chair lifts at fixed locations to enter the leisure pool in Salem and the warm water pool in Londonderry. Our leisure pools also feature zero-depth entry for easy access.
Do you have starting blocks?
All clubs have starting blocks; however, these are reserved exclusively for swim classes and programs.
What is the length of your lap pools?
Our lap pools range from 25 yards in length, depending on the location of the club.
How many lanes do your pools have?
- Londonderry: 6 lanes
- Salem: 8 lanes
What are the pool depths?
Depths vary by location:
- Londonderry pools are generally 4 to 6 feet deep.
- Salem pools range from 4 to 9 feet deep and include zero-depth entry in leisure pools.
What is considered proper swim attire?
Proper swim attire is required to ensure safety, hygiene, and comfort for all swimmers. Accepted swimwear includes swim trunks for men, one-piece or two-piece bathing suits for women, tankinis, swim or surf shirts, and appropriate pool footwear such as water shoes or flip-flops designed for aquatic environments. Wearing proper swimming attire helps maintain pool cleanliness and complies with facility policies.
Do I have to shower before entering the pool?
Yes, all swimmers are required to shower before entering the pools. Showers are available on deck as well as in locker rooms to promote cleanliness and hygiene, ensuring a safe and pleasant experience for everyone using the pool. This policy helps keep the water clean by removing lotions, sweat, and other contaminants that can affect water quality and sanitation. Thank you for helping us maintain a healthy aquatic environment.
What are the age requirements for independent swimming?
Children aged 14 or older do not need a parent in the water during Family Swim; however, a parent or caregiver must remain in the pool area with the child at all times for supervision and safety.
Do you offer swimming lessons for my children?
Absolutely. We offer a vast array of swimming lessons for all age and skill level. For more information visit our Londonderry or Salem location pages.
My child already knows how to swim. Do you offer a competitive swim team program?
The Workout Club owns and operates its own in-house USAA Swim Team called The RAYS. For over thirty years, the RAYS Swim Team has developed and trained many young swimmers to climb the ranks in competitive swimming and go on to swim at numerous Colleges and Universities. For more information about the RAYS Swim Team click here.
When is the Salem Splash Park open?
The Splash Park operates from 12:00 PM to 5:00 PM on weekends, school vacations, and select holidays. For the most current hours and schedule updates, please check our pool schedule. Please note that you can still use this part of the pool, but the water features will not be running. Always verify scheduled swim lessons.
What are the requirements for children to ride the slides?
Children must be at least 42 inches tall and be able to swim confidently and unaided to the exit or drop-off area to use the slides safely. Parents cannot catch them at the bottom of the slide for safety reasons
Do you provide towels?
We kindly request that all swimmers bring their towels. Towels and swim goggles may be available for purchase at a nominal fee onsite.
If you require any additional assistance or information, please don’t hesitate to contact our front desk or aquatics staff.
Do you offer adult swim lessons?
Yes! We provide private, semi-private, group lessons, and a Master’s Swim program designed to improve technique and fitness.
What is the Master's Swim program?
Our Master’s Swim helps adults strengthen their stroke and enjoy a challenging workout—contact us for more information.
Do you offer water aerobics?
Yes. Our low-impact cardio water workouts improve strength, balance, endurance, and flexibility. See the Londonderry and Salem group fitness schedules for class times.
Is there a designated family swim time?
Yes, families are always welcome at our pools! For specific family swim hours and pool availability, we recommend checking our current pool schedule.
Is membership required to enroll in swim lessons?
No, membership is not required to sign up for swimming lessons. However, club members do receive discounted rates on swimming lessons. For more information, visit our [swim lessons page
Do you always have lifeguards on duty?
There is no Lifeguard on duty other than during Open Family Swim and in Salem when the Splash Park is open. To see when Open Family Swim and Splash Park are available, view our aquatics schedules.
